How to use the Enterprise Scan

The Enterprise Scan is designed to be a collective effort by co-creators involved in addressing a specific design challenge. While it can be of value in all phases of the EDGY Change Loop, it is primarily intended to be used in the first two, the Initial focus and the Explore phases. We suggest you start by performing an initial scan yourself to gain a clearer overview and a better understanding of the design challenge before you involve the larger team.

Practical tips

Start small The more people involved, the higher the risk of discussions becoming unfocused and challenging to manage. It's better to start with a small group and expand as needed, rather than starting large and having to downsize.

Don’t get stuck on finding the “right” answer A common problem is people getting stuck selecting the single “right” answer to each question. However, since answering the questions is only the first step in the exploration process, the most suitable answers are the ones that feel most correct to the person answering based on the information available to that person.

The greatest value lies in well-facilitated discussions. The questions posed in the scan are open-ended and wide-ranging. A facilitator with the ability and the authority to guide the discussion is needed to prevent the process from being sidetracked and prolonged. Facilitation is also required for the scan to produce actionable outcomes.

Put EDGY in the background Using the common terminology of EDGY is a crucial feature of the scan, as it ensures effective communication among all co-creators involved. However, when not all participants are familiar with the EDGY terminology, the facilitator must focus on the design challenge, rather than let the terminology become the focus of the conversation.

Assign accountability One of the aims of the scan is to produce a list of actions to be taken as next steps. To guarantee continuity and follow-through, these actions must be summarised, clearly defined, and assigned to accountable co-creator(s).