Capability Modelling Guidelines | How to use Capabilities to Align Investments with Purpose | Seek Outside Inspiration to Overcome the Blank Page

Seek outside inspiration to overcome the blank page: LLM Example 1

Prompt:

A railway holding company in a central European country runs passenger and freight trains and operates the railway infrastructure in this country. Which business capabilities does it need?

Response:

1. Passenger Transport Operations

1.1 Network Planning

Timetable Planning
Route Optimization
Capacity Allocation

1.2 Service Delivery

Train Dispatching & Control
Onboard Services Management
Delay & Disruption Handling

1.3 Customer Management

Ticketing & Fare Collection
Customer Information Systems
Passenger Support & Assistance

2. Freight Transport Operations

2.1 Logistics Planning

Freight Scheduling
Cargo Capacity Planning
Multimodal Coordination

2.2 Freight Handling

Yard & Terminal Operations
Loading/Unloading Coordination
Dangerous Goods Compliance

2.3 Freight Customer Services

Freight Contract Management
Track & Trace Services
Billing & Invoicing

3. Railway Infrastructure Management

3.1 Asset Management

Track & Switch Maintenance
Signal & Power Systems Management
Infrastructure Lifecycle Planning

3.2 Infrastructure Operations

Network Monitoring & Control
Capacity Management
Worksite Safety Coordination

3.3 Infrastructure Development

Capital Project Planning
Engineering & Design
Environmental & Regulatory Compliance

4. Corporate & Support Functions

4.1 Strategic Management

Corporate Strategy
Portfolio & Investment Management
Sustainability & ESG

4.2 Finance & Procurement

Budgeting & Forecasting
Procurement & Supplier Management
Asset Accounting

4.3 Human Resources

Workforce Planning
Training & Certification
Health & Safety Compliance

4.4 IT & Digital

Operational IT Systems (e.g., SCADA, ERTMS)
Cybersecurity & Data Governance
Digital Transformation

5. Regulatory & Stakeholder Management

5.1 Regulatory Compliance

Railway Safety Regulation Compliance
EU & National Transport Regulation Adherence

5.2 Stakeholder Engagement

Government & Public Affairs
Community & Media Relations
Union & Employee Representative Engagement