Enterprise Design Patterns | Behavioural Patterns

#13: Nurtured Trust

“Trust leads to approachability and open communications.”
- Scott Weiss

Related Patterns:

#4: Executive Buy-In, #14: Powerful Questions, #15: Listening to Understand, #24: Corporate Politics

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You need your co-creators to trust you as an advisor, partner and co-worker to have impact and influence with your collaborative Enterprise Design.

In this context:

Your co-creators may find it difficult to trust you. They don’t understand your discipline and its value to the enterprise. They don’t interact with you often enough to get to know you more personally.

Therefore:

You prioritise being trusted in how you engage with your co-creators. You consistently:

• Show your shared concerns by:
  • Showing you care about your co-creators and their concerns;
  • Emphasising you care about similar things they do;
• Make your actions predictable by:
  • Prioritising creations that produce clear and visible benefits to your co-creators;
  • Making sure you deliver your creations as and when you promised;
• Enhance your visibility by:
  • Interacting regularly with your co-creators;
  • Making your work easily accessible to them.

Consequently:

You become a trusted advisor, partner or co-worker to your co-creators. They see you as someone they can trust because you are predictable and consistent in your words and actions and show you care about them and their needs. They collaborate more freely with you, share more information, and support and advocate your work across the enterprise. They come to you for advice and invite you to participate when important decisions about the enterprise’s design and architecture need to be made.