Activity

Activity

What is being done or going on in our enterprise or its ecosystem.

Description

Activities represent something happening that is relevant to our enterprise. This can be something people do, individually and/or collectively (work, entertainment, other ways to spend their time). It can also refer to something happening or going on, events unfolding within our enterprise or outside its boundaries within our ecosystem. They capture the behaviour and dynamics of our enterprise over time and enable us to model and map what we do to go about our business and organise ourselves to do so.

Examples

• A car manufacturer describes the automated and manual activities needed to produce a car. • An inbound call centre describes how agents can handle customer calls. • Two partnering companies work together and decide each one’s contribution as a set of activities. • The police department defines the set of allowed activities of the officer in case of given violent events.

Use

• Provide your vision as a future story. • Try to understand customer behaviour by modelling journeys. • Understand and design what people or machines are (supposed to be) doing. • Map collaboration, processes and who does what. • Develop roadmaps or other planning documents.

Related

• people and structures perform activities
• activities lead to outcomes
• stories tell about the enterprises’ activities
• processes are a set of related activities
• journeys represent people’s activities

Variants

•Long term plans and milestones •Actions performed by staff or other people •Events outside of our control or influence •Collaborative decisions to be made