A set of related activities our enterprise carries out.
Processes are the flows of activities needed for product creation (either directly or indirectly). They transform a set of inputs into a set of products or intermediary outputs and consist of a set of activities that are performed in coordination in an organisational or technical environment. A process is composed of activities connected by flow relationships. It can be strictly structured (the sequence/flows stay more or less the same in every process instance) or less structured (activities may be omitted, the sequence/flows can vary). Processes can run across several organisational units or can be performed within one organisational unit only.
Well-designed processes lead to enterprises that operate efficiently and effectively across all required organisational units.
- A car company has largely automated their production process.
- An insurance provider treats incoming claims in a structured fashion.
- A government lab engages citizens to contribute to public innovation as a non structured process.
- A software company uses agile methods to manage their development process.
- Engineer operations for efficiency.
- Design the interplay between organisational units.
- Design flows of data or physical objects.
- Establish a continuous improvement of processes.
- Define end-to-end process ownership.
- product is created by process
- organisation performs process
- process realises capability
- process requires asset
- internal, shared (tag)
- structured, non-structured (tag)
- manual, automated, hybrid (tag)
- automation degree (metric)
- cost (metric)